I often get frustrated at the lack of attention paid to cleaning. For all of the money that is spent on labor, supplies and equipment, we should really be getting better results. Has our society just become use to poor results? It seems that cleaning awareness is missing.
Lack of Cleaning Awareness
I took the picture below in a public restroom where I was helping my son use the facilities. Since he could not reach the urinal, I had to hold him up. His feet were on top of my feet and left a sticky residue on my shoes. Also, due to excessive use of cleaning chemicals, the floor was sticky. And as you can see, there was obviously a lack of attention paid in the “Dribble Zone.”
Wasted Cleaning Effort
My real problem with the situation is that someone was paid to mop this floor, a lot! It was obvious from the sticky chemical is evidence! They are doing the job. A supervisor should be inspecting the work. It was a busy restroom. Have we just come to accept it. No one seems to notice or care that the floor is not fit for zoo animals? The monkey house is at least hosed out once a day?
Therefore, all the work, time and money put into restroom cleaning would be better spent on a portable toilet just outside that will be sucked out each day and hosed out weekly.
In addition, this restroom exited into a carpeted area. As a result, everything that is on the restroom floor is tracked out on to the carpet. Carpet that parents have no problem allowing their children to crawl around on.
Who’s Fault Is It?
So who is to blame? First of all, the custodian is at the bottom of the list. This person is doing their job with the tools and knowledge they are given. Maybe it should be the supervisor? Is it this person’s fault that they have never been shown what is acceptable or even possible?
I really feel it is the patrons. An industry study has shown that 94% of patrons will not return to a business if the restrooms are not clean, but do they ever tell the business? We can’t just walk away without saying anything. We have to let them know that their idea of clean and ours is not the same.
Unhappy customers equals no customers. Hence, no customers equals no business, jobs, money ect…
Trust me, if you talk, now more than ever, they will listen and act.